Muntazir Mehdi — Cyber Security Practitioner

Delivered first‑line support, fixed common hardware/software issues, set up new PCs, installed and updated applications, ensured systems were secure, and handled account management (create/disable/reset passwords). Logged support requests and escalated complex problems to senior IT staff.

Performed vulnerability assessments and penetration testing on APU lab devices, identified and resolved vulnerabilities, and delivered clear reports with findings and remediation steps.

Deployed and supported lab PCs, imaged devices, configured standard accounts, troubleshot hardware and software issues, and created documentation and user guides for the APU Knowledgebase.